Return & Refund Policy

You have a statutory withdrawal period of 14 calendar days and, in addition, a commercial return policy of 30 calendar days. For both, please first notify us of your return via info@montecypria.com.

Commercial return policy: 30 days

In addition to the statutory right of withdrawal, we voluntarily offer an extended period of up to 30 calendar days from receipt. For returns after the statutory 14-day period and within this commercial period, the following conditions apply:

• The product is complete, including all parts, clasps, labels, boxes, pouches and original packaging.
• The product has not been worn beyond a brief try-on, has not been cleaned with chemical products, and has not been modified, altered, engraved or damaged.
• The item is in a condition suitable for resale.

These conditions apply exclusively to the additional commercial period. They do not limit your statutory right of withdrawal during the first 14 days or your other statutory rights.

Requesting a return

1. Email info@montecypria.com with your order number, the reason for the return, your first and last name and your delivery address. If the product is defective, damaged or incorrect, please include clear photos or videos.
2. We will review your request and send you the instructions and the correct return address. Do not send the product to the sender address on the parcel: unauthorised returns or returns sent to an incorrect address may be refused.
3. Send the product back using a shipping method with tracking and keep your proof of shipment until the return has been processed.
4. Once we have received and inspected the return, we will process your refund.

Discount codes and promotions

Promotional codes must be entered correctly at checkout. If you complete the order without applying the code, the discount will not be applied retroactively and the difference will not be refunded. Promotions are valid only during the announced period and under the conditions stated with them.

Contact

Before filing an external complaint or starting a payment dispute, we recommend that you contact our customer service via info@montecypria.com, so that we can assess the situation and offer an appropriate solution.

Right of withdrawal

We are based in the Netherlands and this webshop is aimed at consumers in Spain, Italy and France. You therefore retain the protection of the mandatory consumer law of your country of habitual residence, including the statutory right of withdrawal.

You have a statutory withdrawal period of 14 calendar days from receipt of the product to exercise your right of withdrawal, without giving any reason.

To exercise this right, you must inform us of your decision within that period by an unequivocal statement sent by email to info@montecypria.com. You may use the model form at the bottom of this page, but this is not mandatory.

After notifying us, you have another 14 calendar days to send the product back.

During the withdrawal period, you may examine the product as you would in a physical shop. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. In that case, the amount to be refunded may be reduced proportionally.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Sealed jewelry that is not suitable for return for reasons of health protection or hygiene, if the seal has been broken after delivery. This applies in particular to earrings and other jewelry for pierced skin.
• Products made to your specifications or clearly personalised for a specific person, such as jewelry with a personal engraving, name, initial or date, or custom-made lengths.

These exceptions are clearly stated on the relevant product before you place your order.

Return address

Our fulfilment centre is located in China. The return address is therefore outside your country and outside the European Union, and the shipment is subject to international costs and delivery times. Always notify us of your return by email in advance, so that we can register it and link it to your order when the parcel arrives. The full return address will be provided after approval.

Return costs

For returns under the right of withdrawal or based on a voluntary choice, the direct costs of the return shipment are borne by you. We do not offer free returns in these cases.

Because the return address is outside the European Union, these costs are usually around 20 to 50 euros, depending on the carrier, the weight of the parcel and the country from which it is sent. We state this estimate in advance so that you can take it into account.

This condition does not apply to defective, damaged or incorrect products: we bear those costs.

Refunds

In the event of withdrawal, the refund will be made without undue delay and no later than 14 calendar days after the day on which we were informed of your decision. We may withhold the refund until we have received the returned product or until you have provided valid proof of shipment, whichever is earlier.

The refund includes the price of the product and the cost of the cheapest standard delivery method offered at the time of purchase. Additional costs of a more expensive delivery method that you expressly chose, and the return costs themselves, are not reimbursed.

The refund is made using the same payment method as used for the original purchase, unless expressly agreed otherwise and without any additional costs for you.

Shipped orders

Once an order has been shipped and handed over to the carrier, it is not always possible to stop the shipment. If you wish to cancel the purchase after shipment, please wait for delivery and then exercise your right of withdrawal following the procedure above. We do not charge cancellation fees or penalties for exercising this right.

Defective, damaged or incorrect products

If the product you received has a manufacturing defect, was damaged during transport or does not match your order, please contact us via info@montecypria.com with clear photos or videos.

After assessing the problem, we will offer the appropriate remedy free of charge in accordance with applicable law: repair or replacement of the product, a proportionate price reduction, or a refund if repair or replacement is not possible or not appropriate. We bear the necessary costs associated with that remedy, including the return costs.

These conditions do not limit the statutory legal guarantee of conformity or your other statutory rights.

Annex: model withdrawal form

Only complete and return this form if you wish to withdraw from the contract. This is not mandatory: an unequivocal email is sufficient.

I hereby give notice that I withdraw from our contract for the sale of the following goods:

Order number:

Product(s):

Order date / date of receipt:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper):

Date: