Shipping Policy

Delivery

Your order is packed with care. Small orders are usually delivered as a letterbox parcel; larger items, such as bottles or carafes, as a regular parcel.

If the carrier is unable to deliver your parcel, it is usually offered to a neighbour, left at a pick-up point or delivered at a second attempt. The carrier will inform you about this.

Tracking your order

As soon as your order has been processed and shipped, you will receive a shipping confirmation with the available tracking information. It may take a few days before the tracking shows new movements after the parcel has been handed over to the carrier.

Incorrect address and lost parcels

If an order cannot be delivered because an incorrect or incomplete address was provided, we will contact you as soon as the parcel is returned to us. In that case, any costs for a second shipment may be charged to you.

If your tracking shows no movement for a long time or your parcel appears to be lost, please email info@montecypria.com with your order number. We will open an investigation with the carrier and keep you informed. If the parcel is demonstrably lost, you will receive a replacement product or a full refund, whichever you prefer.

Processing and delivery times

After an order has been placed, we need 1 to 3 business days to process it. On weekdays, processing is usually completed within one business day. Orders placed on a Friday afternoon, at the weekend or on public holidays may take a little longer.

Once the order has been processed and shipped, delivery takes on average 7 to 15 business days, depending on the destination.

The stated times are estimates and may vary due to carrier delays, busy periods, public holidays or disruptions in the postal network.

Maximum delivery time and your right to terminate

We will in any case deliver your order within 30 calendar days of the conclusion of the contract.

If we are unable to meet the stated time frame, we will contact you, give you the new expected date, and you can choose between waiting or terminating the contract. If delivery has not taken place after 30 days, you can terminate the contract free of charge and we will refund the full amount without undue delay. If we are unable to deliver your order, we will cancel it and refund you in full without you having to ask.

Shipping costs

Standard shipping is completely free for all orders, with no minimum order value. We cover the cost of standard shipping from our fulfilment centre to the delivery address you provide.

Placing an order

  1. Go to the product page.
  2. Choose the desired size, colour, length or other variant.
  3. Click «Add to cart».
  4. Check that the products and the selected variants are correct.
  5. Click «Proceed to checkout».
  6. Enter your personal details and your delivery address correctly.
  7. Choose an available payment method and complete the order.

Please check your address carefully before completing payment. An incomplete or incorrect address may cause delays. You can request a correction within 24 hours of placing your order via info@montecypria.com; after that, the order may already be in processing and we cannot guarantee a change.

Payment methods

The data exchanged during checkout is protected with SSL encryption. Depending on the methods available, you can pay with Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay or other payment methods shown at checkout.

Origin of shipments

Our products are shipped from our fulfilment centre in China, directly to your delivery address.

Import duties and import VAT

We ship on a delivered-duty-paid basis: import VAT and any import duties are paid by us and are already included in the price you see at checkout. The carrier will not charge you anything extra on delivery.

Should a carrier nevertheless charge you an amount, please send the proof to info@montecypria.com. We will resolve it and reimburse what you paid.

Processing time 1–3 business days
Delivery time 7–15 business days after shipping
Shipping costs Free, no minimum order value
Customs charges Included in the price
Shipping area Spain, Italy and France
Maximum delivery time 30 calendar days

Contact

For questions about your order, shipping or delivery: info@montecypria.com.