Terms & Conditions
Last updated: 12 November 2026
General
Welcome to Monte Cypria. We operate this shop and this website, including all available information, content, features, tools, products and services, with the aim of offering you a carefully curated shopping experience (the «Services»). We use Shopify's technology to provide the Services. Our full company details can be found at the bottom of this page.
These terms and the policies referred to in them describe your rights and obligations when using the Services. Please read them carefully: they contain important information about your legal position, including provisions on liability.
By visiting or using our Services, you accept these Terms & Conditions and our Privacy Policy.
Section 1: Access and account
By accepting these Terms, you declare that you have at least reached the age of majority in the country where you live. We deliver to consumers with a delivery address in Spain, Italy and France.
To use the Services, we may ask you for certain information, such as your email address, billing address, payment method and delivery address. You declare that all information provided is accurate, current and complete.
You are responsible for keeping your account details secure and for all activity that takes place on your account. You may not transfer, sell or license your account to anyone else.
Section 2: Our products
We have made every reasonable effort to display our products as accurately as possible. However, the colours, shine or appearance of jewelry may differ from how they appear on your screen, due to the device used and its settings.
Jewelry may show slight variations in size, weight, colour tone and finish. Material specifications are stated per product.
We advise removing jewelry when in contact with water, perfume and cosmetics, and during sports or sleep. Damage resulting from improper use or normal wear and tear is not a defect within the meaning of the statutory guarantee of conformity. This provision does not affect your statutory rights in respect of a product that does not conform to the contract.
Product descriptions may be changed. We reserve the right to remove products from our range and to limit available quantities.
Section 3: Orders
When you place an order, you make an offer to purchase. The contract is concluded at the moment we confirm acceptance by email. We must have correctly received and processed the payment before an order is accepted.
We reserve the right to refuse, cancel or further verify an order in the event of a well-founded suspicion of fraud, payment problems, incorrect details or other circumstances that reasonably make delivery impossible. In that case, you will receive a full refund of the amount paid.
Returns and withdrawals are governed by our Return & Refund Policy.
You declare that your purchases are intended for personal or household use and not for resale or commercial export.
Section 4: Prices and billing
All prices are shown in euros and are inclusive of VAT. The applicable price is the price at the time of ordering, as stated in the confirmation email. Before you complete your order, we show the total price, including taxes and any additional costs.
No customs charges on delivery. Our orders are shipped from a fulfilment centre outside the European Union. We ship on a delivered-duty-paid basis: import VAT and any import duties are paid by us and are already included in the price you see. The carrier will not charge you anything extra on delivery. Should a carrier nevertheless ask for an amount, please contact us; we will resolve it and reimburse what you paid.
We may offer promotions that are subject to their own terms. In the event of a conflict, the terms of the promotion prevail.
You agree to provide current, complete and accurate information about your purchases, payments and account, and to update it promptly.
Section 5: Shipping and delivery
Orders are processed and delivered in accordance with our Shipping Policy. The delivery times stated there are estimates.
We will in any case deliver within 30 calendar days of the conclusion of the contract. If we are unable to meet that time frame, we will inform you, give you a new expected date, and you can choose between waiting or terminating the contract. If delivery has not taken place after 30 days, you can terminate the contract free of charge and receive a full refund. If we are unable to deliver an order at all, we will cancel it and refund you in full without you having to ask.
We are not liable for delays caused by circumstances beyond our reasonable control, such as customs processes, inspections, weather conditions or strikes. This exclusion does not apply to the extent not permitted by law and does not affect your right to terminate after 30 days.
The risk of loss or damage passes to you at the moment you, or a third party designated by you, take physical possession of the product. For customers not acting as consumers, ownership and risk pass as soon as the products have been handed over to the carrier.
Section 6: Intellectual property
Our Services, including trademarks, texts, images, graphic elements, videos, audio, designs and the selection and arrangement of this content, are owned by us or our licensors and are protected by national and international intellectual property laws.
These Terms only give you the right to use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, republish or transmit any materials without our prior written consent.
The names, logos, product and service names, designs and slogans used by Monte Cypria belong to us. The Shopify name and logo belong to Shopify; other trademarks belong to their respective owners.
Section 7: Optional tools and third-party links
We may give you access to third-party tools over which we have no control. These are provided «as is», without warranties. Use is at your own risk; please read the terms of the relevant provider beforehand.
The Services may contain links to third-party websites. We are not responsible for their content, security or policies. Please review their policies carefully before entering into any transaction.
Section 8: Relationship with Shopify
We use Shopify's technology. Every purchase is concluded directly between you and us. Shopify is not a party to that contract and is not responsible for it.
Section 9: Privacy Policy
All personal data collected through the Services is governed by our Privacy Policy. In order to provide the Services, the information you submit may be transferred to Shopify and to other processors outside your country of residence.
Section 10: Feedback and reviews
When you send us ideas, suggestions or reviews, you grant us a non-exclusive licence to use that content, to the extent permitted by law. You are responsible for the accuracy of what you post.
Section 11: Errors, inaccuracies and omissions
The Services may occasionally contain typographical errors or inaccuracies relating to descriptions, prices, promotions, shipping costs, delivery times or availability. We may correct that information at any time.
Once an order has been accepted, we may only cancel it in the event of an obvious error in the price or description: an error so evident that an average consumer should have noticed it. In that case, we will inform you without delay and refund the full amount. Outside that case, the concluded contract remains in force as confirmed.
Section 12: Prohibited use
You may only use the Services for lawful purposes. Prohibited uses include: violating laws or regulations, infringing intellectual property rights, harassing or discriminating against others, providing false information, spreading malicious code, unlawfully collecting third parties' personal data, phishing or scraping, and circumventing security measures. In the event of a breach, we may suspend or terminate your access.
Section 13: Disclaimer of warranties and limitation of liability
To the extent permitted by law, the Services are provided «as is», without additional warranties. Nothing in these Terms limits your statutory rights as a consumer, including the statutory guarantee of conformity.
To the maximum extent permitted, our total liability in respect of an order is limited to the amount paid for that order, and we are not liable for indirect or consequential damages. This limitation does not apply to liability that cannot be excluded, including intent, gross negligence, death or personal injury.
Section 14: Indemnification, severability, waiver and assignment
To the extent permitted by law, you indemnify us against claims arising from your breach of these Terms or of third-party rights.
If a provision is void or unenforceable, it will be applied to the maximum extent permitted or deemed severed, without affecting the remaining provisions. Failure to exercise a right does not constitute a waiver of it. These Terms, together with the policies published on the Website, constitute the entire agreement.
You may not assign these Terms without our written consent. We may do so, to the extent permitted by law and after informing you.
Section 15: Complaints and disputes
If you have a complaint, please send it to info@montecypria.com. We will acknowledge receipt within 14 days and aim to respond substantively within 5 business days.
If we cannot resolve the matter together, you can turn to the out-of-court consumer dispute resolution bodies in your own country. For cross-border disputes, you can contact the European Consumer Centre (ECC-Net) in your country.
Section 16: Changes to the Terms
We may update these Terms by publishing the amended version on this page with a new date. The version that applies to an order is the version in force at the time you placed that order.
Section 17: Governing law and competent court
These Terms and all contractual relationships arising from them are governed by Dutch law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The foregoing is without prejudice to the mandatory consumer protection provisions applicable in the customer's country of habitual residence. If you act as a consumer, you always retain the protection afforded to you by the mandatory consumer law of your country of habitual residence (Spain, Italy or France), and you can bring a claim before the court of your place of residence.
For customers not acting as consumers, disputes shall be submitted exclusively to the competent court in the Netherlands.
Section 18: Contact details
Email: info@montecypria.com · Website: montecypria.com. Our customer service can be reached by email only.
Company details
EB Collective VOF operates the webshop «Monte Cypria» at montecypria.com. Every reference in these Terms to «Monte Cypria», «we», «us» or «our» shall be deemed to be a reference to EB Collective VOF.
| Legal name | EB Collective VOF (general partnership under Dutch law) |
| Trade name | Monte Cypria |
| Address | Industrieweg 7 (0.7, Postbus K4), 4338 PR Middelburg, the Netherlands |
| Chamber of Commerce (KvK) number | 97970786 |
| VAT number | NL868308572B01 |
| info@montecypria.com | |
| Website | montecypria.com |